Assistance & Solutions
How Can We Help You?
Find quick answers to common questions about orders, deliveries, returns, sizing, and payments.
ZEBALPHA VERIFIED SPECIFICATIONS
Need Instant Support?
For urgent order queries, write directly to support@zebalpha.shop. Orders dispatch in 24-48 hours, pan-India delivery arrives in 2-5 days, and all items feature a 7-day hassle-free exchange window.
Email Support:support@zebalpha.shop
Support Hours:9 AM - 11 PM (Daily)
Exchange Window:7 Days
Frequently Asked Questions
Detailed answers regarding order tracking, payments, deliveries, and policies
Q1.How do I track my order status?
Visit Account > Order History or click the tracking link sent via SMS and Email upon dispatch. Live milestones from carrier pickup to out-for-delivery are visible in real-time.
Q2.What is the return and exchange window?
ZEBALPHA offers a 7-day return and exchange policy from the delivery date. Items must be in original unworn condition with tags attached.
Q3.Which payment methods are accepted?
We accept UPI (Google Pay, PhonePe, Paytm, BHIM), Debit/Credit Cards (Visa, MasterCard, RuPay), Net Banking, and Cash on Delivery (COD).
Q4.How can apparel makers sell on ZEBALPHA?
Independent apparel brands and manufacturers can register on the Zebalpha Supplier Hub (seller.zebalpha.shop) with 0% commission and automated express logistics.
Q5.How can I contact customer care directly?
Email our support desk at support@zebalpha.shop. Our support team operates 7 days a week from 9:00 AM to 11:00 PM IST.