ZebAlpha
ZebAlpha
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ZebAlpha
Customer Protection

ZEBALPHA 7-Day Return & Exchange Policy

We stand behind the craftsmanship of every garment. If the size isn't ideal or you are not completely satisfied, we provide seamless exchanges and straightforward refunds.

ZEBALPHA VERIFIED SPECIFICATIONS

Summary of Return Terms

Customers can initiate a return or size exchange within 7 days of delivery directly through their order dashboard. Doorstep reverse pickup is scheduled automatically within 24-48 hours. Refunds are credited within 48-72 hours post quality verification.

Window:7 Days from Delivery
Reverse Pickup:Doorstep Collection
Refund Timeline:48-72 Hours
Exchange Fee:₹0 (Free Size Exchange)

How to Return or Exchange in 3 Simple Steps

01

Request Online

Go to My Orders, select your order item, and choose "Exchange Size" or "Return for Refund".

02

Doorstep Pickup

Pack the unwashed item in its original bag with tags attached. Our courier agent will pick it up directly from your shipping address.

03

Instant Fulfillment

Exchanged sizes are dispatched immediately. For returns, refunds are credited within 48-72 hours via original payment or direct UPI.

Return Policy Frequently Asked Questions

Verified answers on exchange guidelines, reverse courier timelines, and refund methods

Q1.What is the return and exchange window on ZEBALPHA?
You can request a return or size exchange within 7 calendar days from the date the order is marked as delivered by the courier.
Q2.What conditions must the returned garment meet?
Garments must be unworn, unwashed, unaltered, and returned in their original packaging with all brand tags and barcode labels intact.
Q3.How does the reverse pickup process work?
Once requested in your Account > Orders dashboard, a courier partner will arrive at your pickup address within 24 to 48 hours to collect the securely sealed parcel.
Q4.How and when are refunds issued?
Prepaid orders are refunded back to the original source account (UPI, Credit/Debit card, Netbanking) within 48 to 72 hours of receiving and inspecting the item at our warehouse. COD orders are refunded directly via instant UPI or IMPS bank transfer.